We would like to provide you with our most recent update regarding care for your pet at Shady Oak Veterinary Clinic. We appreciate your patience with the necessary adjustments we have made in response to COVID-19. Due to the additional steps required in providing service and managing sanitation within the clinic, appointments do take some additional time.
 
We are continuing to offer curbside service for all appointments and for pick-up of medications and prescription foods. When you arrive at the clinic, please call us. A staff member will come to your car to collect your pet or bring you your items. Please wait in your car at the clinic unless we have discussed dropping your pet off. All payment is collected over the phone, and we are not accepting cash or checks.
 
All staff will be wearing masks when they come to your vehicle or interact with your pet while inside the clinic. We are ensuring good hand hygiene with washing or use of hand sanitizer between each client or pet. In order to ensure appropriate social distancing, we will avoid your vehicle’s driver’s door and will instead use the passenger doors or trunk area to provide your items or retrieve your pet. We appreciate your use of a mask as well to help ensure our staff’s safety.
 
The high volume of phone usage also sometimes means that reaching us immediately can be difficult. We are taking as many measures as possible to keep phone lines open. You may sometimes receive an incoming call from us on a blocked line, as staff members may use their personal phones to reach you. If you are here for a visit or waiting for a call back, please know that a blocked number may be originating from our clinic.
 
We are triaging phone messages and e-mails, and we will get back to you as quickly as we can while still prioritizing those patients with urgent needs. Please allow at least 1 week for approval of requests from outside pharmacies.
 
Our current hours are 8 AM to 6 PM Monday-Friday, and 8 AM to 12 PM Saturday.
 
Thank you again for your understanding and support. Your notes of encouragement and appreciation have been greatly appreciated by our staff.
 
Sincerely,
The staff of Shady Oak Veterinary Clinic